- On-Site Assessment: George arrives with manufacturer diagnostic software and assesses your system.
- Written Fault Report: You receive a detailed document of all findings, including error codes, bus health, and module status.
- Scoped Quote: Any recommended repair or programming is quoted in writing before any work begins.
- Approval Required: Nothing happens without your sign-off. No surprises, no open-ended billing.
We arrive on-site fully equipped with the manufacturer diagnostic toolkit and most common replacement modules.
Your initial callout covers priority dispatch and a comprehensive on-site diagnostic assessment by a certified automation specialist. All repair and programming is quoted after diagnosis. We pride ourselves on absolute transparency: no work proceeds without your full approval.
For harbourside residential properties (e.g. Double Bay, Mosman, Point Piper, Vaucluse): A 15% risk-loading may apply for high-value home automation failure scenarios or multi-building coordination. This ensures we can dedicate the exact resources required to protect your asset.
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No Surprises
Most of our callouts are fixing systems left broken by others. We quote diagnostic time upfront. We provide a written scope before work proceeds. No open-ended billing without your sign-off.
Payment Methods
We accept Visa, Mastercard, Amex, and Apple Pay via Stripe for priority deposits. Remaining balances can be paid via card or invoice upon completion.