1. General Agreement

By engaging Sydney Automation Co for diagnostic, repair, or programming services relating to C-Bus, Dynalite, DALI, or other automation systems, you agree to these terms. We partner directly with Licensed Electrical Contractors for all 240V high-voltage works, while our engineers focus exclusively on low-voltage network diagnostics and programming.

2. Rates & Minimum Callout Charges

Sydney Automation Co provides highly specialized engineering services. Our standard rates are as follows:

  • Hourly Rate: $150.00 per hour (excluding GST)
  • Minimum Callout: 3 hours ($450.00 excluding GST)
  • Priority Dispatch Deposit: A $150.00 deposit is required to secure priority or emergency bookings. This deposit is fully credited toward the final invoice but is non-refundable in the event of a cancellation within 24 hours of the scheduled arrival.

The 3-hour minimum charge applies to all site visits, regardless of whether the fault is resolved in less time. This covers our dispatch, travel, specialized software licensing, and immediate availability.

3. Quotes & Estimates

All quotes provided are estimates based on initial consultations. Automation faults can often present unforeseen hardware failures once diagnostic software is connected. If additional parts or labor are required beyond the initial minimum callout, the client will be notified prior to proceeding.

4. Warranties & Liability

We provide a 12-month workmanship warranty on all programming and low-voltage integration performed by our technicians. Hardware warranties are strictly governed by the original manufacturer (e.g., Schneider Electric, Signify). Sydney Automation Co is not liable for pre-existing network degradation, catastrophic hardware failure due to power surges, or unauthorized third-party modifications to the code after our departure.

5. Payment Terms

Invoices are due strictly within 7 days of the invoice date unless otherwise agreed in writing. Ownership of any supplied hardware and programming files remains with Sydney Automation Co until the invoice is paid in full.